The Risks to the Health Care Staff and Quality of Service and Essay - 2

The Risks to the Health C be Staff and Quality of Service and Profitability - Essay ExampleWhen patients ar pursuing the health apprehension talents of care providers, they are usually already experiencing heightened emotions as they attempt to come with their current health issues. When a client is ill, it can bring feelings of guilt, resentment, bitterness, anger, fear, grief and even shame which, when express through less-productive client behaviours, can be alarming and unsettling for care providers (MacDonald, 2004, p.14). For example, in a health care clinic devoted to providing walk-in care to multiple patient demographics, there is always going to be dissimilar personalities which adjust to health crises quite differently. Some patients will likely express their fear and anger in more productive, socially-civilized formats while some others explode at the health care provider and can even demonstrate aggressive behaviour. In this more volatile client environment, healt h care staff must blot that these are normal human behaviours and consistently maintain professional decorum. Unfortunately, however, in more volatile situations where patients are raging out of fear and anger, staff reactions to patient anger is often a defensive unmatched that actually fuels more anger (Thomas, 2003, p.103). For example, in a health care environment where staffing levels are lacking(p) to meet client demand, the last thing a patient wants to hear are explanations for the delay in service provision. A staffer who offers, Were simply short of help and there are other people ahead of you waiting for service, will likely create considerable animosity in the midst of the patient and the care provider (Thomas, p.103).